What Some Of Our Customer are Saying About SatisTrack™
The SatisTrack™ team at Insights Research Group is extremely proud of the relationships we've formed with our clients over the years, and of the benefits our collaboration on customer satisfaction has brought them. Here are some of their comments:
"Insights Research Group's' strong direction and valuable resources have guided our Dining Services program into a premier, well-received service for our students and staff. They were instrumental in developing our newest operations concept (complete from start to finish) that was a tremendous success. We congratulate the team on a job well done!"
– Steve Crawford, Director of Property Operations
American Campus Communities
"Insights Research Group thoroughly understands the key drivers of our student market - their research capabilities have made us more responsive to our student customers and have improved our flexibility to respond quickly to their changing needs."
– Giles Palo
Regional Director, Allen & O'Hara
"The interaction with Insights Research Group has been one of the most positive aspects of our food service selection process. We have high regard for their professional expertise, knowledge of the industry and ability to communicate effectively with all our stakeholders. IPFW is well served by having engaged IRG as our consultant, and we are glad to have had the opportunity to work with them."
– Nancy Hobbs - Chairperson
IPFW Food Service Selection Committee
Indiana University-Purdue University Fort Wayne
"Research provided by IRG provided the foundation for the redesign of our very successful new food court, and now we're using the almost immediate feedback we get from SatisTrack to stay in touch with our customers and maintain that success."
– Shawn LaPean, Director of Operations
Vanderbilt University
"Vanderbilt University, Department of Dining Services, engaged the services of Insights Research Group to identify our customers' perceptions of our strengths and weaknesses. In short order, SatisTrack accomplished this and then some
Our goal was to develop a promotional strategy to improve our image and our identity with our customers. I have been enthusiastically impressed with IRG's resources. They have done the research, converted the data to action with the development of a marketing plan, and, more importantly, have helped us to positively position ourselves with our customers.
In our business, our student customers have to feel good about the services we provide. Insights Research Group has helped us accomplish this, along with assisting us in our all-important sales growth."
– Frank Gladu, Director Department of Dining
Vanderbilt University
"IRG's ongoing research played a key role in the re-engineering of our dining programs, and now SatisTrack gives us an effective means to keep current with continually changing student needs. SatisTrack reports leading indicators so we can respond quickly and keep satisfaction levels high."
– Charles Sams, Director, Division of Dining Services
Rutgers University
"These are tangible results we can give to staff that describe how the customers really see us, so we can make changes."
– Kathryn Mulhern, Dining Services Training Manager
"Our goal with SatisTrack is to accurately understand and assess our client needs and develop opportunities for growth through premium service. Ultimately, we want to achieve customer delight - this is the key element and centerpiece of our company's mission statement."
– Mr. Jim Hendrickson, National Accounts
Thoms Proestler
"We chose to use SatisTrack in order to fine-tune our organization and stay in sync with changing customer needs. Through the eyes of our customer, we can become aware of their needs and respond effectively."
– Mr. Stanley Allen, President
Allen Foods
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"...we're using the almost immediate feedback we get from SatisTrack to stay in touch with our customers."
Shawn LaPean
Director of Operations
Vanderbilt University
"SatisTrack™ allows us to respond quickly, and keep satisfaction levels high."
Charles Sams
Director Dining Services
Rutgers University
"These are tangible results we can give to staff that describe how the customers really see us, so we can make changes."
Kathryn Mulhern, Dining Services Training Manager
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