SatisTrack™ - A Complete Management Solution.

Because customer satisfaction is known to be the best predictor of customer loyalty retention, SatisTrack™ has a direct impact on your ability to protect and grow your market share. Best of all, it's a turnkey service, so you can concentrate on what's important-serving your customers.

Easy pricing for an all-inclusive solution

1. Assisting in recruiting appropriate survey respondents.

2. Writing and administering the online surveys.

3. Analyzing and report the survey results.

A professionally run, turnkey service that relieves you of the do-it-yourself hassles

• Guarantees collection of valid, usable data thru surveys written by research professionals who know the industries they work on;
  
  
• Guarantees actionable information because those same professionals carry out the reporting and analysis;
  
  
• Gets real results with reporting that tells managers exactly what they need to know in order to improve customer satisfaction.

4 Methods for improving customer loyalty and profitabilty

1. Continuous Feedback - SatisTrack™ provides continuous customer feedback at a reasonable cost, monitoring changes in customers' value perceptions and service needs from cycle to cycle. Our surveys focus on key service areas and are usually conducted quarterly.

2. Actionable Information - SatisTrack™ gets results because its detailed reports transform huge amounts of data into an easy-to-read action. Our reports include:

• Gap Analysis: Compares customers' expectations in various areas to their perceptions of your company's actual performance in those areas. It tells you what needs attention right now and what to focus on next. Gap Analysis enables you to make fast improvement where it counts.
• Trend Monitoring: Shows you how customer perceptions are changing over time, and when and where to switch gears.
• Overall Satisfaction: Scores for survey period, by facility and overall.
• Customer Loyalty: Score for survey period, by facility and overall.
• Individual Features: Performance scores, by facility and overall, for specific features, e.g., menu items, service, etc.

3. Early Warning System - The frequency and detail of SatisTrack's continual customer feedback alerts you to customer feedback that requires immediate attention. This serves as an essential "Early Warning System" on any product or service issue that might arise.

4. Customized Research - SatisTrack™ provides you with the flexibility to address your market intelligence needs with custom questions unique to your operation and services. For instance, if you are considering a new product introduction, menu item or service innovation, you can ask your customers what they think about it beforehand. You avoid costly errors while maximizing the value

SatisTrack™... the smart choice to improve the efficiency of your business

SatisTrack™ is a professional research solution designed to benefit any business, organization, or association. It is run by a team of experienced market research experts and made affordable through today's technology.

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