Getting Started with SatisTrack™
Get SatisTrack™, and get satisfaction.
We create the surveys. We write the reports. You have the time and resources to take action for improvement.
Our geographically and demographically balanced survey panel of 300,000 pre-qualified individuals makes it possible for us to execute a survey almost at a moment's notice. In situations in which the panel is inapplicable (such as a university dining facility), Insights Research Group will assist you in identifying and recruiting the relevant sample. .
3 Easy Steps to having a Customer Satisfaction Survey Online in Only 3 days
Step #1 - Call us toll free at 888-755-9911.
Our research professionals will gather the information about your business that we need to design and field your survey. (Takes about 30 minutes)
Step #2 - Review your questionnaire design and respondent recruitment letter. (Takes about 20 minutes)
Step #3 - Review Results -
Surveys generally take two to three business days to reach the desired quota of respondents. Meanwhile, you can use your own personal portal to our system to access "real time" results.
Within one business day of reaching quota, we'll deliver a list of respondents who completed the survey so that you can deliver incentives. Depending on the size of your operation, you'll receive the SatisTrack™ Report in as little as three business days.
At this point, you will have the information you need to start addressing the customer satisfaction issues revealed by the research. When the next SatisTrack™ cycle rolls around, you'll find out if your activities have been yielding results.
Customer satisfaction is about finding out what your customers think and feel, making operational or product changes, then re-surveying to gauge your progress. It's an ongoing process that continuously takes you closer and closer to total customer satisfaction and customer loyalty.
What to Expect with Your Results
>> Click Here to View Samples of Our Reports
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