SatisTrack™ helps associations keep their members satisfied.
If your association is like most, you work hard and invest critical resources to better understand your members and provide for their needs. It is often challenging to identify additional sources of revenue for the association and even more difficult to develop and implement strategic plans that effectively funnel revenues back into operations so that value is optimized and loyalty continues to build.
A flexible end-to-end solution customized for your association
Flexible
Insights Research Group's research team, with more than 17 years of collective experience, works with you to build relevant survey questions and provide a reporting protocol that works best for you.
Fast
SatisTrack™ surveys are quickly and easily administered online, which reduces costs and turnaround time for the association. Research has shown that response rates to online surveys are considerably higher than paper-based surveys because they are presented at a more convenient touch point and are easy to complete.
Easy
SatisTrack™ has a built-in reporting module that delivers polished, easy-to-interpret survey reports to a personal web portal for convenient access and easy viewing. A suite of flexible viewing tools allows survey-to-survey comparisons so that you can see changes in your membership base over set periods. A unique "Gap Analysis" tool pinpoints service areas most in need of attention, and verbatim responses provide further understanding.
Affordable
All of this expertise is included in the price of the survey package. There are no hidden costs or need to outsource to interpret survey results. SatisTrack™ is an end-to-end online survey solution that finally resolves the many challenges inherent in paper-based survey methods.
SatisTrack™ can increase the value of your association by evaluating and measuring all of these important areas:
- Compensation
- Job Satisfaction
- Speaker/Instructor Preference
- Events Demand
- Educational Needs
- Member Satisfaction and Loyalty Levels
- Usefulness of Association Website
- Perceived Value of Membership
- Certification & Accreditation Levels
- Public Policy
- Awards & Recognition
- Staffing & Volunteering Issues
- Executing Strategic Plans
- Effectiveness of Donated Funds
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